Company introduction

Baicells is a high-tech company dedicated to wireless broadband access solutions. Our main products and solutions cover 4G & 5G base station, Core Network, NMS (Network Management System), BSS, antenna, CPE and Power system, as well as related services like Radio Network Planning/Optimization. Baicells is also the pioneer company for OpenRAN/ORAN architectures solutions for both 4G and 5G.

With the vision to connect the unconnected, Baicells has introduced some real breakthrough technologies to the 4G/5G system. Our turnkey end-to-end solution becomes much easier to provide wireless internet within everyone's reach at a very low cost. Baicells' innovative solutions can be used by a wide range of customers including mobile operators, broadband access operators, cable operators, mobile virtual operators, governments, and enterprise private networks.

About the Telecom Technical Support Engineer Position

We are looking for a bright Technical Support Engineer to provide carrier-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in cellular 4G/5G is a must.

Telecom Technical Support Engineer Responsibilities

  • Perform End to End 4G/5G technical support for customer solution

  • Perform Network rollout and planning & optimization activities for LTE/5G network

  • Lead project to be success from both technology and management point of view

  • Involve in the System/Function Verification and support activities

  • Participate wireless network troubleshooting and global customer support

  • Technical interface towards sales and/or R&D

  • Plan and co-ordinate activities with internal/external customers

Telecom Technical Support Engineer Requirements

  • Major in computer sciences, communication telecom. Bachelor’s degree or above

  • Good understanding of mobile/wireless network, product, technologies

  • 2+ years working experience in telecom communication industry

  • Fluent in English and Chinese, including reading, writing, and speaking

  • Business and management awareness, strong leadership and communication skill

  • High initiative and positive personal personality, enjoy team work